WARRANTY

The warranty period starts from the date of delivery, and it is 1 Year.

This is a “Limited Warranty.” Some of the spare parts have 1 year, 6 months or 90 days warranty. We can’t generalize the warranty for 1 year because the materials and the spare parts performance change according to their nature. 

Your Melasty milking machine has parts that will wear out with normal use of the machine. Silicone liners, pulsators, milk hoses, pulsator hoses, milking clusters, stainless steel shells, clear plastic shells, air tubes, valves, graphite pallets for the vacuum pump etc. This is normal and it is your responsibility and at your expense to replace them when you notice it is time to do so.

Please refer to Table A,B and C to review the average life for the most common spare parts. Some are covered by 1 Year, 6 months or 90 days. This will help to determine if the replacement needs to be covered at your expense or when it is part of the warranty. 

You can buy the spare parts through our website www.mittysupply.com, Ebay or Amazon. 

Our motors and vacuum pumps are high quality and we feel very confident in their performance. We have established a 90-day warranty from the time of purchase due to several factors. 

For the nature of the product, it is normal to have a milking unit in a barn exposed to the elements. Humidity, dust, heat, wind can damage your motor if it is exposed. 

Another factor is that some barns don’t have the correct wiring to plug electrical units, or customers use wrong extension cords causing damage to the motor. We can’t determine the proper use or maintenance that each of our customers are giving their vacuum pumps and motors.

By giving the proper maintenance to the vacuum pump and protecting your motor from the elements, the unit will last for years to come. We can guaranty you that. 

The motor and vacuum pump have a limited warranty of 90 days from the time of purchase:

You have 2 options on how we can validate the warranty:

1. A) If you have a problem with your motor or vacuum pump, we will be asking you to ship it back. We will send you a label for standard shipping services. We have (EASA) (Electrical Apparatus Service Association) certified technicians that will examine the reason of the failure. They will be able to determine if the failure was due to a manufacturing defect, or misuse of the motor or machine. Depending on the inspection results we will determine if we fix the motor or vacuum pump at our expense or at yours.

Example of misuse of the machine: 

1.-Chemical substances added, 

2.-Motor alterations made by customers

3.-Damage to the machine due to operator, animal, or other property.

4.-Not keeping the machine covered and protected when not in use.        

5.-Not properly assembling the machine.

Examples of motor misuse that is not covered by the warranty:

1.- Overloads when the pallets/vanes inside of the vacuum pump broke and the machine was left unattended and let the motor burn out completely.

2.- Not properly maintaining the upkeep of the pump.

3.- Not using correct electrical outlet or extensions

4.- Current Surges

5.- Lightening or other environment/climate phenomena.

6.- Any water getting into the motor via water hose, pressure washer, rain, flood.

If we determine it was a manufacturing defect, we will fix it and ship it back to you in a timely manner. It is not our responsibility to pay for expedited shipping services or to provide you with another motor while your motor is being repaired. If we determine that the machine was misused, we will give you a quote for repairs. 

B) In order to speed up the process of validating your warranty, you may find a certified electrician and ask for a quote for an inspection and repairs. 

You must send us a copy of the written estimate for us to approve it. We will make a decision based on the most efficient and economical way to repair it.

If your machine starts failing, please call 912-339-0173 Monday-Friday from 8:00 am to 5:00pm (Eastern Time) Please notice we are closed on weekends.

We will address your problem immediately.

We will schedule an appointment with you, so that our technicians can do a troubleshooting with you during our business hours. Please notice we are on Eastern time. If you have a smart phone, we will really appreciate it if it has a video application (Skype, Facetime, Whatsapp, etc.) so we can have access to see your machine. This will help facilitate the troubleshooting a lot!

We will ask you to be in front of your machine, since we will be asking you questions and requesting you to perform some tests. If a spare part is broken, we will be shipping you the spare part to correct the problem for free if your machine is under the warranty period.

If we cannot find the problem at the time of the troubleshooting, we will proceed to take other actions according to what the problem is at no expense to the customer.

THIS IS THE ONLY SPARE PART NOT COVERED BY THE WARRANTY:

Pallets or vanes:

Your milking machine works with vanes or graphite/fiber pallets that are sensitive and fragile. They go into a drum inside of the vacuum pump. They wear out over time and are not covered by the warranty.

What can cause them to break?

1. Traveling with your machine from point A to point B when you have lots of vibration in your vacuum pump.
2. Not following the procedures to turn off your milking machine after milking. Please refer to your Melasty owner’s manual page 36.
3. Small particles like rocks or debris.
4. Not giving the proper maintenance to your vacuum pump. How to give proper maintenance to your vacuum pump? Open it occasionally. Clean all the debris that you might see and put the lid back on. 

Also open your air tank and dry all the possible moisture that you might find in there. Please read your Melasty owner’s manual page 37

When your machine is not in use, we recommend storing it, after it has been thoroughly cleaned, in a dry enclosed area. 

If you have any further questions about the warranty, please give us a call at:     (912)-339-0173.

Kind Regards,
Mitty Supply

TABLE A:

1 YEAR WARRANTY: If the spare part that you need is NOT listed on this table, please assume it falls in this category.

TABLE B:

6 MONTHS WARRANTY

TABLE C:

90 DAYS WARRANTY: Everything that is inside and related to the operation of the motor and vacuum pump like the following:

NO WARRANTY:

GRAPHITE/FIBER PALLETS/VANES. LOCATED INSIDE OF YOUR VACUUM PUMP.

The items that you received in your maintenance kit are not covered in the warranty since we are already sending you replacement parts.