Returns are handled in a case by case basis, it all depends what your
situation is, but you have to understand that each situation may vary.
*We will credit you in the same manner as your original payment within 10
days of receiving the returned item.
We understand that you may have ordered a carburetor by mistake and it
doesn’t fit in your machine. You may return any “unopened” products
within 30 days of delivery for a full refund. Simply return the item to us,
shipping prepaid & using the most convenient shipping method available to
you. Some products include free shipping, so if you return one of these
products our actual outbound shipping costs will be deducted from your
“Opened” products can be returned within 30 days of delivery but will be
subject to a 25% restocking fee to cover testing, cleaning and repackaging
expenses. Simply return the item to us, shipping prepaid & using the most
convenient shipping method available to you. Some products include free
shipping, so if you return one of these products our actual outbound
shipping costs will be deducted from your return refund. Opened returns
must be in sellable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or
oiled due to federal shipping regulations. If you shipped a carburetor that
smells like gasoline you won’t get a refund.
An order that has shipped cannot be cancelled. If you refuse an order which
has already been shipped, you will be responsible for both the outbound and
return shipping costs.
Once an item has been installed it cannot be returned. Any damage due to
improper installation is the responsibility of you or your installer.
If a carburetor has been damaged, broken or has a manufacturing defect, we
will replace the carb or we will issue a complete refund. You will have to
provide a brief description about the issue that you are having so we can
report this problem to WALBRO, ZAMA or TILLOTSON.
Thank you for shopping at Mitty Supply Dairy. We firmly believe in good
service and we want to help you to resolve your problem.
Returns policy for Portable Milking Machines:
A portable milking machine is a product that weights no less than 100 lbs
and we have to use freight services in order to move them from point A to
point B. We selected the best freight carriers so you will be receiving your
machine in a timely manner and in the best condition. Before accepting a
return we will do everything that we can in order to fix the problem over the
phone. Please read our policies carefully so you can understand how your
problem will be solved.
You must take the time to inspect the goods before you sign the delivery
receipt from the carrier. If you sign the delivery receipt without inspecting
the shipment you will be responsible for filing a freight claim and arranging
for a repair or return of the damaged goods. Concealed damage claims must
be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the
box is perfectly fine. If you suspect concealed damage, note “Possible Freight
Damage” on the delivery receipt while the driver is present. This way, if you
discover later that the product is damaged, the remedy of a freight claim is
less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please
(a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the
appropriate claims and coordinate an exchange for you.
We will be glad assisting you with any questions
Milking Machine is not working:
Due to the high cost of freight first we will be doing the best that we can to
fix the problem over the phone.
We understand that some of our customers are not familiar with milking
machines. We have a trouble shooting department that will be glad to assist
you in putting your machine together or doing a diagnosis to identify what
is the problem. We will be scheduling an appointment with our service
department and they will be calling you in a timely manner to help you out.
If a part is broken or is not working properly we will ship you the part at no
cost in order to fix the problem within 30 days of purchase.
Our service department is really good giving you solutions. If for any reason
we can’t fix the machine over the phone, we will pick up the machine. As
soon as the machine arrives it will be inspected.
If we determined that the machine has been misused, damaged due to
improper use like: Putting oil when the machine does not need oil (dry
pump), or finding dents, scratches, missing parts, broken parts, then you
will be charged for the damage and we will charge a restocking fee according
to the damage that has been caused.
If we determine that the machine has a manufacturing defect you will be
entitled to choose between a replacement or a full refund.
Machine didn’t meet your expectations:
If the portable milking machine didn’t meet your expectations or you
changed your mind for any reason, we will be glad to take it back, but you
will be responsible for packing and shipping it back to us at your expense
and charged a 25% restocking fee.
Thank you for shopping at Mitty Supply!