Mitty Dairy returns policy:
Thank you for shopping at Mitty Supply Dairy. We firmly believe in good service and we want to help you to resolve your problem.
Returns policy for Spare Parts:
If you bought the incorrect part you can return it in a period of 30 days. The product needs to be unused. You are responsible to pay for shipping the product back and send us the tracking number to: [email protected]. Once we received the part we will review it and issue your refund to the method payment that you used to pay. If the spare part is damaged or used we apologize but you won’t get a refund.
You have 30 days to request for a replacement or refund if the product was defective. After this period of time we won’t authorize any refunds or replacement.
Returns policy for Portable Milking Machines:
A portable milking machine is a product that weights no less than 100 lbs and we have to use freight services in order to move them from point A to point B. We selected the best freight carriers so you will be receiving your machine in a timely manner and in the best condition. Before accepting a return we will do everything that we can in order to fix the problem over the phone. Please read our policies carefully so you can understand how your problem will be solved.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you. We will be glad assisting you with any questions at [email protected]
Milking Machine is not working:
Due to the high cost of freight first we will be doing the best that we can to fix the problem over the phone.
We understand that some of our customers are not familiar with milking machines. We have a trouble shooting department that will be glad to assist you in putting your machine together or doing a diagnosis to identify what is the problem. We will be scheduling an appointment with our service department and they will be calling you in a timely manner to help you out.
If a part is broken or is not working properly we will ship you the part at no cost in order to fix the problem within 30 days of purchase.
Our service department is really good giving you solutions. If for any reason we can’t fix the machine over the phone, we will pick up the machine. As soon as the machine arrives it will be inspected.
If we determined that the machine has been misused, damaged due to improper use like: Putting oil when the machine does not need oil (dry pump), or finding dents, scratches, missing parts, broken parts, then you will be charged for the damage and we will charge a restocking fee according to the damage that has been caused.
If we determine that the machine has a manufacturing defect you will be entitled to choose between a replacement or a full refund.
Machine didn’t meet your expectations:
If the portable milking machine didn’t meet your expectations or you changed your mind for any reason, we will be glad to take it back in a period of 30 days after the purchase day, but you will be responsible for packing and shipping it back to us at your expense and charged a 25% restocking fee.
Thank you for shopping at Mitty Supply!